"The Arcanys employees are some of the happiest that I've experienced."
Arcanys developed a platform for a registration company. Their team was responsible for building the platform in .NET and adhering to PCI compliance processes.
"The Arcanys employees are some of the happiest that I've experienced."
The client submitted this review online.
The client submitted this review online.
Please describe your company and your position there.
Register Now is a SAAS company providing Event Registrations for mass participation based events in the Australiasia region. I am the owner of the company.
For what projects/services did your company hire Arcanys?
Arcanys was initially hired to supplement our internal development team.
What were your goals for this project?
Our goals were twofold - to attempt to build our team in a cost-effective manner with talented people, and to gain access to other technical resources on an as-needed basis.
How did you select this vendor?
We developed an initial 'test' project that we sent to a number of potential providers that we had shortlisted. We agreed on payment and time frames with 4 providers to complete the project. Not only did the Arcanys team take the time to understand the brief, but they completed it ahead of schedule and provided shippable code that we were able to implement into our platform immediately.
Describe the project and the services they provided in detail.
The project is an ongoing one where the technical resources Arcanys provides are working on our core platform offering. We build in dot net have had very high information security and PCI compliance processes which the team has been able to work comfortably within.
What was the team composition?
We have a number of developers, architects, BA and QA's at Arcanys working with us on an ongoing basis. The team works closely with the product team in based in Australia on a daily basis. After some good successes with Arcanys, we have gradually increased our team size with Arcanys and are likely to continue to do so.
Can you share any information that demonstrates the impact that this project has had on your business?
Register Now was struggling to find talent at a reasonable rate. We have managed to do that with Arcanys. This has allowed us to concentrate local resources on building the business and growing our customer base which we are doing faster than ever.
How was project management arranged and how effective was it?
We use Azure DevOps to manage our backlog and releases. Our communication is constant and we utilize Slack for internal chat and Google Hangouts daily standups and video calls as required. We find the brief daily stand up at the start of the day to be a very effective way of keeping the team on track.
What did you find most impressive about this company?
We have had no turnover with the team we have been building with Arcanys over three years. This is a testament to the management team's efforts to provide an extremely positive workplace for the employees. The Arcanys employees are some of the happiest that I've experienced.
Are there any areas for improvement?
We constantly review our processes with our team at Arcanys and have found the team very responsive to this process. Time zones can prove an issue occasionally, especially during daylight savings, however, on request the team have been willing to adjust accordingly.
"I’ve been impressed by their ability to learn new technology on the fly."
Arcanys provides developers for a financial media and technology company. The team works on a variety of different projects using Laravel, MySQL, MongoDB, ElasticSearch, and Vue.js.
"I’ve been impressed by their ability to learn new technology on the fly."
The team from Arcanys is helping to facilitate a seamless launch of a new internal workflow tool. To mitigate a substantial timezone difference, the developers from Arcanys send daily progress updates via Slack. Customers can expect a flexible and collaborative partner.
A Clutch analyst personally interviewed this client over the phone.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO at Reorg, a financial media, data, and technology company. We have an editorial team that writes about complex topics within the legal and finance world. We also have a technology platform that houses the content that are editorial team writes and several database and workflow tools that our clients use. We offer a variety of products that cover a wide range of needs, including distress debt, bankruptcy, mergers and acquisitions, pharmaceutical patent litigation, and other complex topics that investors, lawyers, and financial institutions would be interested in.
What challenge were you trying to address with Arcanys?
We have an in-house development team that’s part of a larger technology team. We’ve also had an outsourced team in Ukraine since the inception of the company. We were looking to add another set of developers to broaden the kinds of projects that we could work on. Also, from a geographic perspective, we wanted to give ourselves a footprint in Asia to have somewhat of a 24-hour operation going.
What was the scope of their involvement?
We treat our three developers from Arcanys as an extension of our in-house team. We don’t siphon them off to certain projects, and there’s no middle person that manages communication between our outsourced developers and our in-house team. Our in-house team gives them a variety of tasks, from small bug fixes to large, multi-month projects.
Most of their work has been done in PHP using the Laravel framework. They also use MySQL for work on our primary database and MongoDB for larger data sets. They’ve helped with implementing ElasticSearch on our frontend search function, as well as development in Vue.js for the frontend framework.
What is the team composition?
The team is composed of three full-time developers. We have a person here who directly manages those three developers.
How did you come to work with Arcanys?
I did a pretty extensive search and worked with a firm that matches companies with outsourced developers. I was introduced to several different firms and did interviews with the people that I'd be working with at those firms. I happened to find Arcanys outside of that.
I was looking at and doing interviews with a bunch of different firms, and Arcanys was the one that stood out the most. I gave each potential developer a test, and Arcanys scored better than everyone else. Also, from a communication perspective, they were really good.
How much have you invested with them?
We’ve invested about $300,000.
What is the status of this engagement?
We started working with them during July 2017, and the relationship is currently ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I don’t have any quantitative evidence, but we’re in the process of releasing a large project that they’ve been working on. It’s an internal workflow tool that they built for us. So far, the launch has been going very well, and I consider that a testament to the great work that they put into the project.
How did Arcanys perform from a project management standpoint?
The person on our team who manages their developers is a developer himself, so communication tends to be very good. They’re much more responsive than other outsourced teams that I’ve worked with, and that helps quite a bit. The time zone difference is challenging, especially for the person on our team who manages them, but they have regular calls and use Slack to stay up to date.
Usually, the developers will send a nightly update describing what they did during the day. That way, we know exactly what they did for us each day. Most of this communication happens over Slack, which has worked very well for us.
What did you find most impressive about them?
I’ve been impressed by their ability to learn new technology on the fly. From what I know, Arcanys is a great place to work, and it seems like they heavily invest in their employees. This shows in the work product that they provide.
Are there any areas they could improve?
I don't think so. Their work is generally very, very good. The toughest part is probably the time zone, but I'm not sure that there's any viable solution there. We’re figuring out ways to make that work as much as possible. But I'd say, for the most part, they’re excellent.
Do you have any advice for potential customers?
No, I don’t think I do.
“Their team has a drive that can push any project forward.”
Arcanys acts as an ongoing development partner, interacting directly with third-party clients to provide AWS and cloud-based support. They are currently developing logistics systems.
“Their team has a drive that can push any project forward.”
Arcanys provides highly skilled talent to enable rapid growth and quick deployment. Their developers work independently and satisfy project requirements. Customers can expect a reliable, long-term partnership.
A Clutch analyst personally interviewed this client over the phone.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of Tiqque, a consulting company. Application development is our core business.
What challenge were you trying to address with Arcanys?
My company works in a software development paradigm called serverless, and it’s challenging to find developers within this paradigm. We needed help with serverless AWS development.
What was the scope of their involvement?
Arcanys provides different kinds of software development. Our clients connect us with a product owner and a business problem, and we engage the Arcanys development team. They interact directly with the client. Right now, my company has a big client in the logistics industry, which means Arcanys is developing different logistics systems. Everything they develop is cloud-based.
What is the team composition?
Currently, we employ sixteen Arcanys developers. We assign developers based on client needs and project requirements.
How did you come to work with Arcanys?
I found Arcanys through a previous employer. We needed a team that was certified in AWS and could fulfill our specifications.
How much have you invested with them?
My company has spent around $200,000-$500,000.
What is the status of this engagement?
The engagement commenced in June 2018, and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
It’s very important that my company can grow quickly, and Arcanys has made doing so much easier. They provide highly qualified developers for us to work with. For instance, the first developer we worked with from Arcanys had experience with one of our client’s cultures, which benefitted their interactions. Carrying on the project without this developer would’ve been very difficult.
How did Arcanys perform from a project management standpoint?
Project management is good, and their standards are high. Sometimes, we have to push them to communicate with our clients. If they don’t engage with the client, our partnership with them won’t work.
What did you find most impressive about them?
Their company culture and ability to maintain a long-term partnership is critical. We’ve worked with them for a couple of years in different contexts, and it’s always worked out great. Also, they retain key resources for long periods of time, which prevents turnover on our end.
Arcanys’s developers are independent and don’t require constant guidance and direction. Their team has a drive that can push any project forward.
Are there any areas they could improve?
They could be more active in increasing their technical expertise and communication skills. They’re good, but they can always do better.
"Proactive and diligent, Arcanys acts like a part of our team."
Arcanys provides ongoing development support for a traffic monitoring company. They troubleshoot issues within a C++ system and create new interfaces using Java, C#, and other technologies.
"Proactive and diligent, Arcanys acts like a part of our team."
The interfaces have garnered praise from stakeholders, and Arcanys’ resources reliably fix issues within the software system. The team has integrated seamlessly thanks to constant communication, timeliness, flexibility. Their willingness to ask questions and suggest improvements stands out.
A Clutch analyst personally interviewed this client over the phone.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a software development team deputy for Citilog. We provide intelligent video monitoring systems for the transportation industry.
What challenge were you trying to address with Arcanys?
We engaged Arcanys to provide development support for long-term projects. We need help handling day-to-day issues like customer requests and bug fixing, formalizing procedures, and improving the system’s overall quality.
What was the scope of their involvement?
Arcanys is in charge of developing our embedded systems. We use a C++ and Linux environment. Their team works on various projects including the engine, the communications protocol, a Java UI, and C++ features.
Arcanys also works on the UI of our desktop products using C# and DevExpress library, in which their team has in-depth knowledge.
What is the team composition?
We first worked with one C# developer, and the team has grown as we’ve increased Arcanys’ involvement. We now collaborate with five people; four work on development tasks while one is dedicated to testing. As my side’s primary point of contact, I also communicate with a manager and the founders.
How did you come to work with Arcanys?
My predecessor found their team through our company’s network.
What is the status of this engagement?
We started working with Arcanys around 2011, and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Arcanys works well within our sophisticated software system. Their UIs have received positive user feedback, and we have full confidence in their ability to troubleshoot and fix complex items. They have truly improved our system.
How did Arcanys perform from a project management standpoint?
We manage the project from our side. We communicate every day via Skype and email, and we use a shared test bay and a shared development platform for testing requests. We also visit their office once a year to get to know their team better.
The team overall is highly attentive and flexible. They have remained patient with us as we formalized our system. Every team member—from the developers to the founders—is easy to reach and willing to fix issues as needed. Despite some ambiguities over the years, Arcanys always meets their schedule and alerts us about potential delays.
What did you find most impressive about them?
Proactive and diligent, Arcanys acts like a part of our team. They ask questions if they don’t understand something, and they point ways to refactor a request or improve a process if needed. We appreciate their openness; they feel as invested in our success as we are.
Are there any areas they could improve?
We first were worried about evaluating potential resources through remote interviews. However, we’ve developed a recurring process with Arcanys to assess each incoming team member constructively and thoroughly. We’re thrilled with the collaboration overall.
Do you have any advice for future clients of theirs?
Have a formal onboarding process. Visit their team regularly as well to clear any communication issues.
“We’ve become more rapid in our build and release process because of them.”
Arcanys augments the internal dev team, providing offshore developers. They collaborate closely and work on various projects, including cloud services and web apps.
“We’ve become more rapid in our build and release process because of them.”
Arcanys offers a great value while still doing high-quality work. The team is skilled and flexible, making them a great partner. They have good project management and communication skills, allowing for an optimized and efficient partnership.
A Clutch analyst personally interviewed this client over the phone.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of NZ Funds, a financial services organization that specializes in investment management, wealth management, and financial advice. Our customer base is private investors, retail investors, and financial advisors.
What challenge were you trying to address with Arcanys?
We needed a cost-effective way to scale our IT team.
What was the scope of their involvement?
Arcanys provides full-time resources who work with our in-house dev team, taking on tasks from within our weekly or monthly sprints. They recently collaborated on a geo-based cloud service for wealth planning and financial advising. Arcanys works in Azure Stack and uses SQL servers to accomplish their work. They also build web-based apps, using tools such as JavaScript, C#, and Entity Framework.
What is the team composition?
They initially provided three developers, but we went down to two.
How did you come to work with Arcanys?
We wanted a cost-effective offshore partner located in the Philippines because they overlapped with our time zone. We did an extensive search, doing email introductions and phone interviews with about six or seven different organizations. We then did an in-person visit in the Philippines to conduct a deep dive into the businesses. We chose Arcanys because of their skill set, web presences, and client references.
How much have you invested with them?
We spend about $10,000 a month.
What is the status of this engagement?
We partnered in December 2017, and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our partnership allows us to move faster and enables our dev team to implement solutions quicker. We’ve become more rapid in our build and release process because of them.
How did Arcanys perform from a project management standpoint?
Overall, we’re happy with their level of communication, documentation, and responsiveness. We had to let one developer go because their work wasn’t what we expected, but Arcanys helped make the transition. They’re flexible and allow us to adjust their involvement based on our needs. We mainly communicate via Skype, email, and WhatsApp.
What did you find most impressive about them?
Unlike other firms, Arcanys is a genuine tech partner, not just a resource provider. They also have a payment structure that keeps them engaged in our projects instead of locking us into a partnership for a long time.
Are there any areas they could improve?
As they grow, they should continue to focus on being a tech partner with advanced skill levels.
While the development is ongoing, the client has been able to expand their customer base at an accelerated rate. Arcanys is personable, communicative, and organized. Their team delivers quality work through constant feedback cycles and technical expertise.