Arcanys provides development testing resources for a corporate social responsibility company. The team has sourced engineers to work on the client’s platform based on their skill and experience requirements.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder and one of the directors of Catalyser, a software platform based in Australia. We provide software for organizations to manage their corporate social responsibility and employee community activity programs.
What challenge were you trying to address with Arcanys?
We needed software development support, and Arcanys provided us with developers and testers to build our software product.
What was the scope of their involvement?
Our team needed full-time engineers, and Arcanys helped us source those engineers to work on our projects. We gave them our requirements, such as the engineering skills we needed, the level of experience, and time commitment.
At present, the resources are still working on our product, which is an AWS-based corporate social responsibility management software.
What is the team composition?
We work with three teammates from Arcanys.
How did you come to work with Arcanys?
I originally contacted Arcanys to see if they were interested in our software as we scaled up our product. In the course of those conversations, we explored opportunities for them to provide us with services.
How much have you invested with them?
We’ve committed to spend $250,000 on the project.
What is the status of this engagement?
We started working with them in January 2023, and the partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our engagement with Arcanys has been a five-star experience. They’ve been responsive, and the team has been great. When we faced challenges or feedback, they addressed them first. As a result, we’re truly happy with the relationship.
How did Arcanys perform from a project management standpoint?
Everyone on their team is great. We truly love working with them. The project manager manages the team well and has been able to meet our expectations and deadlines. For tools, the Arcanys team is on our internal Slack channel. We use the Atlassian suite of products, such as Jira and Confluence.
What did you find most impressive about them?
They’re highly involved and understand our business. They act like a true part of our team, which works well. Their level of English is good, and they accommodate our time zone even if we’re in Australia.
Are there any areas they could improve?
No, there aren’t any. We’re truly happy with our work with them.
Do you have any advice for potential customers?
Provide clarity around the scope of work and the type of services, skill sets, and quality you require from the staff. On top of that, be timely in giving feedback.
"Arcanys' holistic approach to development has been impressive."
Arcanys provides development and design services for a utility monitoring app company. The team handles the front- and backend needs of the client's web app. They also manage feature testing and deployments.
"Arcanys' holistic approach to development has been impressive."
The client is pleased with Arcanys' services. The team's services are cost-effective, and they finish projects on time, enabling them to modernize the client's app quickly. Moreover, their members are responsive and can anticipate issues effectively. Overall, they're highly reliable and skilled.
The client submitted this review online.
Please describe your company and position.
I am the Product Manager of a utility company
Describe what your company does in a single sentence.
Utility Monitoring Application for Enterprises
What specific goals or objectives did you hire Arcanys to accomplish?
How did you find Arcanys?
Referral
Why did you select Arcanys over others?
How many teammates from Arcanys were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Arcanys has been the key driver for the development of our online web application for both the back end and front end. Arcanys has managed the complete technical aspect of our business, where product requirements are handed to the development team which then scope out the work, develop& test the features, and manage the deployments.
What were the measurable outcomes from the project that demonstrate progress or success?
A recent redesign of our web application was successfully developed in a timely & cost-effective manner. Keeping to internal KPIs, Arcanys managed to modernise our application, providing a scalable system for future developments.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Arcanys developers have generally been very responsive in their development times. A recent move to an agile sprint-based project management system has allowed for increase transparency, where the team usually picks up any foreseeable issues early on.
What was your primary form of communication with Arcanys?
What did you find most impressive or unique about this company?
Arcanys' holistic approach to development has been impressive, where we are able to reliable trust them to handle most of the technical aspects of ourproduct.
Are there any areas for improvement or something Arcanys could have done differently?
No.
“They’re an excellent company to work with.”
Arcanys provides an outsourced development team for a healthtech company. Arcanys provides front- and backend software developers who work with SQL table and PHP.
“They’re an excellent company to work with.”
The client is happy with Arcanys high-quality work and their ability to deliver it on time. The team excels at effective communication through email, phone calls, and Slack. Moreover, they’re very responsive and ensure the client’s needs are met. Their recruitment skills also stand out.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of Patienteer, a healthtech company.
What challenge were you trying to address with Arcanys?
We hired them for software development.
What was the scope of their involvement?
We’ve outsourced our software team to Arcanys. They provide us with front- and backend software developers who use SQL table and PHP.
What is the team composition?
I’m mainly in touch with Arcanys’ management team and the developers.
How did you come to work with Arcanys?
We found them through our CTO, who recommended Arcanys because he was working in the Philippines at the time.
How much have you invested in them?
We’ve spent around $400,000.
What is the status of this engagement?
We began working with them in September 2017, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Measuring success is about the quality of Arcanys’ work and the timing of getting it done. Overall, they’re pretty on top of things from my end. We’ll continue to work with them.
How did Arcanys perform from a project management standpoint?
They’re excellent at communication and meeting deadlines. We typically communicate through email, phone calls, and Slack.
What did you find most impressive about them?
Arcanys’ management team is very responsive, ensuring we’re happy with their service. At the staff level, Arcanys vets their team members; they’ve very good at recruiting good quality resources. Moreover, they look after their staff, giving them perks and benefits, which is attractive to us because that attracts a good caliber of resources.
Are there any areas they could improve?
At the moment, I don’t think there are any areas they need to improve on.
Do you have any advice for potential customers?
Arcanys is very flexible with the billing, so they’re an excellent company to work with.
"They can help with many aspects of software development."
Arcanys provides staff augmentation services for a software company. They hire and train local engineers to work on the client’s development projects. The team works full-time to build three applications.
"They can help with many aspects of software development."
Arcanys successfully delivers work on time. Also, the team is hardworking, and they can troubleshoot and solve issues on their own. They stand out for their training approach, the broadness of their support, and the incredible value they provide in terms of quality and efficiency.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder and CEO Duet Inc., a software company. We’re an early-stage startup based in Silicon Valley.
What challenge were you trying to address with Arcanys?
The most important thing in an early-stage software startup is the engineering talent. In the US, engineering costs have been rising for the last few years, and there are a lot of cost pressures. We reached out to Arcanys to staff our project full-time.
What was the scope of their involvement?
Arcanys is our remote engineering team. They’re building an extended development team for us. They recruit local engineers in the Philippines and train them to staff various client projects. Team members are assigned to projects based on their skill set and the client’s requirements. Typically companies go to them for engineering support, and they find the talent in their trained pools and staff the projects. They act as staffing agent for clients like us who want to build a remote team.
Their software engineers are their employees, but they work on our project full-time. Our headquarter team (in the Bay Area) design the products and manages the projects. We also manage the Arcanys engineers assigned to our projects in the same way as we manage our own employees.
What is the team composition?
We have two backend engineers and one frontend. Soon, we’ll add one QA and one scrum master.
How did you come to work with Arcanys?
It was through a referral. The managing director of our accelerator used Arcanys before — he highly recommended them. We then met with Arcanys virtually a couple of times and were impressed with their offerings. We started with one engineer for a few months and then expanded to five later.
How much have you invested in them?
We pay the agency every month, and we plan to spend $200,000 with them this year.
What is the status of this engagement?
We started working together in May 2021, and our relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We look to maximize the value and outcome of our engineering investment. Arcanys delivers on that front - high value over cost in terms of quality and efficiency. We’re very happy with Arcanys. They're our trusted technical partner.
Moreover, they provide solid work and deliver on time. We don’t have to micromanage them. Arcanys’ team works hard and can troubleshoot, which is a great quality.
How did Arcanys perform from a project management standpoint?
In our case, we manage our own project. We manage the our own engineers and the Arcanys engineers on our project all together in the same way. We have weekly meetings and daily updates using zoom, slack and a couple of other communication and collaboration tools. Arcanys’ team is pretty easy to work with. Overall, it has been working well without any major issues.
We use Asana for project management and Slack and Zoom for communication. Asana has worked fine for us, so we’ve stuck with that. They’ve also made several recommendations, and we’ve followed some of them. We just pick and choose what works the best for us.
What did you find most impressive about them?
What Arcanys has impressed me the most is their training and support. They not only recruit the engineers, but have their architect-level senior engineers from Europe and the US work as trainers to train their engineers in the Philippines to follow the software development framework and processes that are mostly used in the US or Europe. It makes a big difference because their engineers can pickup the project quickly and dovetail with our team nicely.
The other thing that stands out is their support. Software development is a multidisciplinary process, and they have a very comprehensive support structure. Besides developers, they also offer support in UX/UI design, QA, project management, scrum masters, and architecture design and review to guide the project. They can help with many aspects of software development.
Are there any areas they could improve?
No, we’re very happy with them so far.
Do you have any advice for potential customers?
Arcanys has been growing fast because of the high demand. If you're interested in working with them, I'd recommend to reach out early as it may take time to find and train the right talents for your project. It's also in their best interest to make sure that you have the right person.
“Their openness and their ability to listen stand out.”
Arcanys provided Angular development services for a florist web development startup. The team created a system to build templated websites for florists to market their services.
“Their openness and their ability to listen stand out.”
Arcanys’ work met all client expectations. The team delivered high quality work that was always completed on time. The project manager was organized, diligent, and on top of coordinating the project. Arcanys is a competent vendor that truly listens and cares about client success.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the managing director of a company that creates websites for florists.
What challenge were you trying to address with Arcanys?
A lot of florists don’t have websites for selling bouquets online. We wanted to create an e-commerce platform that enables florists to list themselves on the Google Ads platform and not other wedding sites.
What was the scope of their involvement?
Arcanys built an Angular template-based system that helps florists create a new website in just a few minutes. We integrated it with Google Ads so we could control Google Ads and what they’re selling online. It serves a sales platform that fits into a florist’s business.
What is the team composition?
I worked with Eric (Senior Web Architect) and Jill (Project Manager). We had a team of eight developers, which we reduced to five once we started.
How did you come to work with Arcanys?
I went to the Philippines for a call center solution at my former business. While I was there, I searched IT vendors as well and found Arcanys on Clutch. They looked like they had a good history and background. We met up to chat through the business and we hit it off pretty well. When I started my new business, they agreed to work with me again.
How much have you invested with them?
We’ve spent $200,000.
What is the status of this engagement?
We started working together in July 2020, and we launched in January 2021. Our work is ongoing with little tweaks.
What evidence can you share that demonstrates the impact of the engagement?
Their quality is impeccable. There hasn’t been a time where they haven’t made the deadline. Our customers enjoy the solution as well, which fills our business objectives. There haven’t been any serious bugs; on the whole, they’re a good team.
How did Arcanys perform from a project management standpoint?
I talk with Eric on a senior level a couple of times a week. I speak with Jill on a daily basis. I also speak with the wider team every two weeks. As part of the process, I have a session with Jill and Eric on what we’re going to build. Then, Jill breaks that plan down into sprints. Next, she discusses it with the wider team. They always deliver on my expectations. I have access to shared Slack and Jira channels.
What did you find most impressive about them?
They’re great from a budget and quality perspective. I’ve managed my own in-house team before, and it’s a nightmare. They do a good job all around. Their openness and their ability to listen stand out. They really spend time to understand us and the objectives of our business, which is quite unique.
Are there any areas they could improve?
No, nothing comes to mind.
Do you have any advice for potential customers?
I’d recommend Arcanys to anyone. They’re a good team that’s worth getting to know. I can’t think of a better team to work with if you want software built. They have a full range of employees that can develop or design.
The client is happy with Arcanys’ work, which meets expectations. The team has been highly responsive, addressing the client’s concerns and challenges promptly. They meet deadlines and collaborate closely with the client’s internal staff. Their members also accommodate the client’s time zone well.