Please describe your company and your position there.

I lead product marketing at a Series C Fintech start-up.

For what projects/services did your company hire NOVVUM, and what were your goals?

We were introduced to Novvum by a vendor that we were considering working with. Our goal was to rebuild our website using our current tech stack and in house designs but we needed to be sure the site was integrated with the vendor that we wanted to use to serve as a visual editor overlay that we could use once the new site was live. Our primary goal was to be able to deliver the new website as quickly as possible so we were looking for a web developer who could iterate with us as things moved along.

How did you select this vendor and what were the deciding factors?

The vendor we were working with introduced us to 3 web developers - Novvum being one of them. What set Novvum apart was the extra time that they took to walk us through the process, educate us on our current tech stack and the strengths of continuing to use it, and overall impression that they left with us during initial meetings of being empathetic to our situation and willing to accommodate our needs throughout the process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a new website using in house designs using our current tech stack (Gatsby/Contentful) and integrating with a vendor provided visual editor overlay (Stackbit) Scope was approximately 6 weeks of work.

How many people from the vendor's team worked with you, and what were their positions?

We had two assigned developers who were hands on throughout the entire process We had a senior developer/partner decked against some of the key deliverables that required additional coding We had a dedicated account manager to help run the project and keep us on track.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Novvum did an incredible job of meeting aggressive deadlines. They were able to bring Figma designs to life with very little deviation which is incredible. Everyone is thrilled with how the site came out and that is a testament to how the developers were able to code so closely to the designs.

Describe their project management style, including communication tools and timeliness.

We could not have asked for better partners for this unusual project. We had so little understanding going into this of the tech stack we were using and Novvum was with us every step of the way explaining how things work. Going above and beyond what would be expected of a dev agency. They were responsive and we never had to wait more than a few minutes to hear from someone when we had a question or when something was not working.

What did you find most impressive or unique about this company?

Novvum felt like an extension of our marketing team which is rare to find with an agency. It felt like they were with us every step of the way and were as invested in the outcomes of the project as we were. I have worked with many agencies and that is exactly the partnership I look for but they are hard to find. Really rare and I'm so thankful that we found Novvum.

Are there any areas for improvement or something they could have done differently?

Novvum bring such a unique approach to their projects which I love. It's hard to think where things could have gone better on their end. I think we could have done more on our end to make their lives easier. To that extent maybe something they could have done MORE of is ask questions when they felt like we were missing something or not doing something a certain way. More often than not it was simply that we didn't know what we were doing. Novvum was already going above and beyond in helping us on that front so hard to ask more more but I think it's just advice that when you work with people who don't know exactly what they are doing and something seems odd- don't assume that it's deliberate - just confirm if you can with the client that they are making a decision or taking action consciously vs. unknowingly ; )

Please describe your company and your position there.

I am a cofounder of JAXXON (jaxxon.com) a luxury jewelry brand primarily for men.

For what projects/services did your company hire NOVVUM, and what were your goals?

We hired NOVVUM, led by Trevor Heath, to turn our website into a customizable, controllable rocket-ship.

How did you select this vendor and what were the deciding factors?

Their pristine reputation, consistent of their customer care and work-ethic made it an easy decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Trevor and his team led us down a path of a headless website, taking us out of a soon-to-be archaic, one-platform Shopify website and into a world of customizable, multi-tool performance. They held our hand through a complex process and performed daily. We went from a single platform that held our checkout, customer info imagery, content, data, into, essentially a custom car, with the best kind of engine, best kind of tires, best kind of body kit, if you will. What I mean to say is, they enabled us to use best in class tools, from hosting, to content management and deployment, to Google Sheet data hosting.

How many people from the vendor's team worked with you, and what were their positions?

Trevor, lead developer, brought an account manager, junior developer, and C-level oversight to our project, in essence a full 360 approach to the project that let us feel at ease.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our conversion rate, or in my eyes the most impactful, trackable metric in terms of site performance, has gone from a 1% to 2% which I suspect is most impacted by Novvum's work to our store. There are many other metrics including bounce rate, time on page, and ability to see the customers journey, that were positively impacted.

Describe their project management style, including communication tools and timeliness.

We were led through a smooth process without communicative barriers.

What did you find most impressive or unique about this company?

Their ability to act as a team, with a unique and precious skill set. They understand our minds from a creative and marketing perspective.

Are there any areas for improvement or something they could have done differently?

I don't believe so.

Please describe your company and your position there.

We are a technology company that helps organizations with their technology acquisition strategies. I am the interim Product team manager.

For what projects/services did your company hire NOVVUM?

We are building a custom application and needed help assessing our development process and team.

What were your goals for this project?

We wanted to get a third party to help assess our current status, so that we could better plan for necessary resources to speed up time to launch.

How did you select this vendor?

We did a simple google search as well as a review site search and found that Novvum had many positive reviews.

Describe the project and the services they provided in detail.

Novvum, sat down with us to fully understand the current situation around our application. We kicked off with a full demo of our current system and walked them through the vision of the product.

They then met with each of our developers and dove into our systems to understand exactly where we were in the project. Novvum then provided a detailed assessment of their suggested actions and open feedback on the project.

What was the team composition?

We interacted with 3 different individuals, 2 developers and one account manager.

Can you share any information that demonstrates the impact that this project has had on your business?

Since our project was simply a technical assessment, we used the information provided to make appropriate staffing changes and adjustments to our processes that have improved overall execution.

How was project management arranged and how effective was it?

Timelines and expectations were consistently communicated and always met.

What did you find most impressive about this company?

Novvum really worked as part of our team. Parts of their interactions were sensitive in nature, and they handled everything with a great level of professionalism.

Are there any areas for improvement?

None, that I can think of.

Introduce your business and what you do there.

I'm a founder and the CEO of Raizzz, LLC, a fundraising technology company.

What challenge were you trying to address with NOVVUM?

After years of plastic discount card fundraising for schools, we wanted to create an app that would allow our customers to utilize the benefits, convenience and popularity of digital community discounts and coupons.

What was the scope of their involvement?

NOVVUM took our basic ideas and concepts and designed a mobile app for iOS and Android that replaced our plastic discount card fundraising program. Our app combines the benefits of a discount card with the convenience of a smartphone.  It's a great upgrade for the sellers, the buyers, and the businesses that support it with community discounts.  

What is the team composition?

NOVVUM has provided us with a network of capable developers throughout our build, but we probably work with about 3 or 4 people closely.

How did you come to work with NOVVUM?

We spent 10 weeks searching for a developer, including looking on Clutch, and interviewed a dozen dev shops globally. We chose NOVVUM because they understood our vision and they were the best fit for our company.

How much have you invested with them?

We've invested over $100,000.

What is the status of this engagement?

Our relationship with NOVVUM started in February 2017, and they continue to provide us with maintenance and support.

What evidence can you share that demonstrates the impact of the engagement?

Even though our company has been in the fundraising industry since 1997, our new program is still very new, so we don't have many metrics to report as of yet. That said, we do have close to 10,000 downloads across iOS and Android platforms and the feedback from our end-users has been mostly positive. Our customer base has grown over 100% since the inception of the app and we are happy with the trajectory of the company. NOVVUM continues to do an excellent job of responding to our feedback and will be a major contributor as we start the process of building out version 2.0 of our app.

How did NOVVUM perform from a project management standpoint?

They're very responsive, organized, and instrumental in helping us achieve our goals.

What did you find most impressive about them?

In addition to being competitively priced, I like that one of their offices is only an hour away from our offices. The ability to meet with key members of their team from time to time really helped our collaboration. We've also had direct access to their top developers when needed.

Are there any areas they could improve?

Nothing significant. They are a motivated group of talented minds and I am glad we found them.

Do you have any advice for potential customers?

Yes, make sure to interview as many developers as you can and then contact NOVVUM. You’ll be glad you did.

Introduce your business and what you do there.

I’m the founder and CTO of HyreCar, a car sharing platform.

What challenge were you trying to address with NOVVUM?

When our company transitioned from a full offshore team to a fully onshore partnership, we didn’t have the internal resources to renovate our legacy platform. We hired NOVVUM to convert our legacy system and build a new code base.

What was the scope of their involvement?

NOVVUM spoke with our customers to identify missing pieces on the frontend. The team aimed to adjust the user experience and upgrade backend functionalities from scratch. They then developed a custom backend on GraphQL and admin screen, which we used to manage customers alongside a third-party CRM. The team used React for the frontend and then migrated all data on to the new system.

What is the team composition?

We worked with four people including the project manager.

How did you come to work with NOVVUM?

We considered multiple vendors, but NOVVUM stood out. The team understood our business needs as a startup. They also possessed an impressive degree of technical knowledge.

What is the status of this engagement?

We started working together in September 2017 and the partnership ended in December 2018.

What evidence can you share that demonstrates the impact of the engagement?

NOVVUM eliminated nearly all the outages we experienced on the legacy system. Downtime is now almost nonexistent. We also received positive feedback from users and internal stakeholders.

How did NOVVUM perform from a project management standpoint?

Rather than jumping in blind, NOVVUM dedicated time to learn about our business. This strategy enhanced the team’s performance.

What did you find most impressive about them?

I have worked with a few agencies, but none has cared about the customer as much as NOVVUM. The team successfully took on challenges that our business team hadn’t initially thought through because they understood the nature of our product.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

NOVVUM is a small team that uses cutting-edge technology. They are up to speed on the latest trends in mobile development.