"Their approach is highly collaborative, and they engage us at every stage to ensure we are aligned on objectives."
Hidden Brains InfoTech provides ongoing IT consulting and strategy for an oil trading company. The team is assessing the client's IT infrastructure, identifying optimization areas, and integrating technologies.
"Their approach is highly collaborative, and they engage us at every stage to ensure we are aligned on objectives."
The client submitted this review online.
Please describe your company and position.
I am the Director of an Energy & natural resources company
Describe what your company does in a single sentence.
"A Pan-African conglomerate of companies diversified in activities, but focused on capturing the entire value chain in oil trading, shipping, storage, distribution and retailing of petroleum products. Working on complete downstream together with having Retail Stations, Logistics & Supply chain, Retail Stores, Aviation Process, Tank Farms, Throughput Process, Lubricant plans, Blending plants, Packaging & labeling, Warehouses, Truck parks, terminals operations. "
What specific goals or objectives did you hire Hidden Brains InfoTech to accomplish?
How did you find Hidden Brains InfoTech?
Why did you select Hidden Brains InfoTech over others?
What was the size of Hidden Brains InfoTech’s team?
60
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of work:
Key Deliverables:
Key Modules Covered:
What were the measurable outcomes from the project that demonstrate progress or success?
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Throughout the entire project, Hidden Brains demonstrated a high level of professionalism, attention to detail, and effective communication. In terms of delivering on time, Hidden Brains exceeded expectations. They provided a clear timeline and consistently met all milestones and deadlines. Any delays that did occur were quickly addressed and resolved in a timely manner. When it came to responding to our needs, they were always responsive and attentive.
They listened to our concerns, provided clear and concise explanations, and offered effective solutions to any issues that arose. Overall, we were extremely satisfied with the project management of Hidden Brains, their ability to deliver on time, and their responsiveness to our needs. They demonstrated a high level of expertise, professionalism, and commitment to ensuring the success of the digital transformation project. We would highly recommend them to any company seeking to undergo a similar transformation.
What was your primary form of communication with Hidden Brains InfoTech?
What did you find most impressive or unique about this company?
what I found most impressive and unique about Hidden Brains was their ability to understand our unique business needs and tailor their solutions accordingly. They took the time to understand our existing systems and processes, and worked closely with us to identify areas that needed improvement. They then developed a custom digital transformation roadmap that was specifically designed to address our business needs and goals.
Their approach is highly collaborative, and they engage us at every stage to ensure we are aligned on objectives. They were also highly flexible and adaptable, able to pivot quickly when our needs changed or new challenges arose. What was also impressive was their ability to provide end-to-end solutions, from design to implementation to ongoing support.
They provided a comprehensive suite of digital solutions that not only addressed our immediate needs but also positioned us for future growth and success. Overall, I found their deep understanding of our business needs and their ability to provide tailored solutions to be highly impressive and unique. It set them apart from other technology consulting companies we have worked with in the past and was a key factor in the success of our digital transformation project.
Are there any areas for improvement or something Hidden Brains InfoTech could have done differently?
I have to say that we were extremely satisfied with Hidden Brains work and did not encounter any major areas for improvement. If I had to identify one area where they could have done something differently, it would be in terms of visiting our country of business early during the start which they eventually realised and started doing. That being said, this is a minor point and in no way detracts from the overall positive experience we had with Hidden Brains.
Their level of expertise, commitment to delivering results, and willingness to go above and beyond to ensure the success of the project was truly impressive. Overall, we highly recommend Hidden Brains to any business seeking a partner to help them navigate the complex world of digital transformation. Their focus on delivering tailored solutions and providing end-to-end support sets them apart from other technology consulting firms, and we are still proudly working with them.
"Hidden Brains had a very professional view onto the projects."
A digital manufacturing company hired hidden Brains to develop an Android Wear OS app. The team took user stories and technical requirements to create a reliable app.
"Hidden Brains had a very professional view onto the projects."
Thanks to Hidden Brains' work, the deliverables had good quality with minimal bugs, satisfying the client's expectations. The team adapted quickly to the company's communication tools, documentation, and deployment. They were always able to solve issues and find the right solutions.
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of apronic GmbH. apronic stands for the simple acquisition of machine data to complex digital assistance systems for manufacturing in all industries: Digital manufacturing is our expertise.
For what projects/services did your company hire Hidden Brains InfoTech, and what were your goals?
Hidden Brains was hired for developing a android app for wearOS for use in the manufacturing industries. Hidden Brains Job was to take our user stories and technical requirements and with the help of shared testing and and on the fly technical refinements, to create a reliable app.
How did you select this vendor and what were the deciding factors?
Hidden Brains had a very professional view onto the projects. Not just on a developer view but also on a business knowledge and project management standpoint. They introduced some project managers who had already some experience in the business we are dealing with. Which is hard to find. It´s the combination of the the professionality and and available high qualified ressources that forced us to use Hidden Brains as our partner in this project.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
It was required to build a android app for wearOS for all the wear os watches starting with samsung brand. the app purpose is alarming. It was required to use mqtt for communication protocol. Other specific technical reqirements in terms of used libraries and technologies was part of the job of hidden brains.
How many resources from the vendor's team worked with you, and what were their positions?
1 Project manager, she was set in place to have the helicopter view of the project and making sure communication between us and developer is alwys fine. 1 Project lead developer - responsible choosing the technologies and understand the business logic and forward it to the: 1 developer - coding, testing
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The deliverables had a good, expected quality with a minumum ammount of bugs.
Describe their project management style, including communication tools and timeliness.
In the project we used microsoft teams, jira, github. Hidden Brains perfectly adapted to our tools for communication, workstrace, documentation and deployment.
What did you find most impressive or unique about this company?
Even if there are issues that needs some research the team was alwys able to solve the issues or to find the right solution.
Are there any areas for improvement or something they could have done differently?
There is alwys room for imorivements. In this case the estimates not perfectly matched the real outcome. But with hidden brains we found a gentle and fair way to deal with this.
"Hidden Brains has been extremely efficient with all of the work."
An equine marketplace company has collaborated with Hidden Brains InfoTech for mobile app development. They've overhauled the existing code, solved issues, incorporated the vision, and added new features.
"Hidden Brains has been extremely efficient with all of the work."
Although the application is yet to launch, Hidden Brains InfoTech has successfully fulfilled all concerns and delivered accordingly. The team maintains daily communication and holds weekly meetings, discussing progress, timelines, and issues. Above all, they are efficient and professional.
The client submitted this review online.
Please describe your company and your position there.
Remuda is a company to help connect equine enthusiast of every discipline. Giving them a place to communicate and have access to a market place where they can look at horses, equipment and tack for sale. I am the owner/ founder of Remuda.
For what projects/services did your company hire Hidden Brains InfoTech, and what were your goals?
Hidden Brains was hired to develop and code Remuda for us. Our goal is to create a user friendly and easy to use App for equine enthusiast to connect.
How did you select this vendor and what were the deciding factors?
Hidden Brains was selected by our team after finding them online and seeing multiple excellent reviews and the fact they specialize in what my company is focused on. My deciding factor was that they understood and had experience in the type of App I was wanting to build. Most importantly, they had great communication with us and I felt we shared the same vision for the end product.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had a kickoff meeting to discuss the status of where the App was. A team was assembled that they felt fit my needs. The team went through the coding that was already developed and came up with a plan to fix the issues they had found.
The process of fixing the issues was felt with rapidly in week sprints. Once all issues were fixed the team started make adjustment to make the App fit our vision. Now we are nearing a launch and they will help manage the app post launch and add additional features.
How many people from the vendor's team worked with you, and what were their positions?
A project manager has been my main point of contact along with a lead developer. While we have had multiple developers working on the project.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We have yet to launch; however, we have made great progress and made multiple fixes as we near our launch. The work that had been delivered to this point has been nothing short of great.
Describe their project management style, including communication tools and timeliness.
We have daily communication through Hidden Brains platform of Instaconnect. While also having weekly progress meetings. These tools have been very good to keep up on everything and in contact. The timelines have all been correct and if an issue came that pushed the timeline back I was promptly informed and updated.
What did you find most impressive or unique about this company?
Hidden Brains has been extremely efficient with all of the work. I am new to the technology industry and they have been very good at not only helping create a great product but educating me about the process along the way. I am extremely happy with how professional Hidden Brains has been every step of the way. They meet dead lines and what they say will be done is done.
Are there any areas for improvement or something they could have done differently?
I have had no issues or any thoughts on things that could have been done differently .
"They are dedicated to customer service and producing a quality product."
Hidden Brains InfoTech created a platform with various web features for a web-based entertainment company where the client can legally reward members with cash prizes.
"They are dedicated to customer service and producing a quality product."
After several trials, the development team finalized and delivered a site that functions as initially specified. Within two weeks, the website attracted and retained close to 100 members. The team was also considerate of the client's schedule and communicated regularly to address any clarification.
The client submitted this review online.
Please describe your company and your position there.
I'm the owner of a web based entertainment company that offers members an opportunity to connect and win real cash. At Might Bytes, our mission is to encourage others to give more as a vehicle to receive more. Using our internal currency, members sponsor each other with Bytes bundles and entries into our game of chance to win cash.
For what projects/services did your company hire Hidden Brains InfoTech, and what were your goals?
After running a few contests I found delivering the prizes to the winners enjoyable and rewarding. Soon I devised a plan where I could legally offer cash prizes to company members on a web platform. I hired Hidden Brains to combine a host of web features into a unique cash giving machine.
How did you select this vendor and what were the deciding factors?
Over ten years ago I attended a tech network group that suggested I seek offshore development for my unique project on a tight budget. Pleased with the product and service, I have returned to Hidden Brains with my new endeavors.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We met to discuss goal and objectives of the project where I produced the wire frames and flow charts. The team later submitted a Functional Requirements Document that summarized the project as a whole. The development team began creating the demo site from the specifications of the document. After numerous tests and runs a final project was finalized and delivered.
How many people from the vendor's team worked with you, and what were their positions?
I was first introduced to the Customer Relationship manager who was the main point of contact, who then introduced me to the project manager who set goals and timeframes to move the project along. In a few meetings I met 1 or 2 of the web developers but I could sense there were more developers working on the project.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
As our site is new, the measure of success is based on its expected functions of the site. All functions work as expected and within 2 weeks time we have attracted and retained close to 100 members.
Describe their project management style, including communication tools and timeliness.
We met regularly once a week for a Skype session. Due to the time difference the team was very considerate about meeting at times that were convenient to me often meaning they would meet late in the day and sometimes late nights. Aside from our regular meetings, we text daily through the Instaconnect app and if there were ever misunderstanding or confusions we would immediately switch to a call session when necessary.
What did you find most impressive or unique about this company?
They are dedicated to customer service and producing a quality product. After completion and delivery of the site the team still reaches me to ensure that all is well with the website.
Are there any areas for improvement or something they could have done differently?
I wish I was given an explicit breakdown of the feature costs as it pertained to the overall cost of the project.
"They should have taken control of the situation when they realised that the quote was not going to complete the job."
Hidden Brains Infotech created a mobile app for a martial arts firm. The team built an Android and iOS version that was expected to integrate into a web management system to expand the business.
"They should have taken control of the situation when they realised that the quote was not going to complete the job."
Although Hidden Brains Infotech provided a fixed cost, the team cut corners during development, and the client felt manipulated to sign off on the project. As a result, the client now has to spend more money to fix the app.Â
The client submitted this review online.
Please describe your company and your position there.
I am a Director of a Service Industry Business
For what projects/services did your company hire Hidden Brains InfoTech, and what were your goals?
To develop a CMS incorporating Mobile Apps on Android and IOS integrated into a Web management system to allow expansion to similar businesses to create a global network expansion model.
How did you select Hidden Brains Infotech and what were the deciding factors?
Based on meetings via Skype and proposal offered.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The project outline was extremely detailed in our brief, however many modules were not built to the requirements. The technologies that were advised to be used in the contract, were changed during development without consultation.
How many resources from the Hidden Brains Infotech team worked with you, and what were their positions?
There were several developers that were very professional, however the project manager was changed several time which created issues. Poor hand over and pushy communications to complete the task due to miss management of funds.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
I feel that I was manipulated to sign off of sections of the project so that more funds could be extracted. The scope of the project was clearly under quoted but rather than discuss the situation and advise more funds were required (was a fixed cost project) they cut corners and new work quotes were completely unreasonable.
The outcome is that I had to change companies and now I am paying huge money to fix the issue this incompetent company created.
Describe their project management style, including communication tools and timeliness.
Management were excellent while funds we available only. Communication tools work effectively.
What did you find most impressive or unique about this company?
Based on the mess this company left us in and the tens of thousands we have now had to find to complete the project, I find it difficult to answer this?
Are there any areas for improvement or something they could have done differently?
They should have taken control of the situation when they realised that the quote was not going to complete the job. They told me they would "honour" the quote, but all they did was cut corners and in one case, turn off a module so they didn't have to fix it! HB locked us into a contract for the Amazon Server and loaded the price by 100%.
HB also refused to release the code to me unless I signed a "completed project" form stating that the project was free of faults or bugs and working as intended. Pure bribery!
Since beginning their engagement with Hidden Brains InfoTech, the team has seen a 70% reduction in turnaround time, a 60% improvement in efficiency, and a 30% increase in revenue. The client has been impressed with the team's ability to understand their unique business needs and tailor solutions.