“If we need changes, they will do it without extra costs”
Saffron Edge (formerly Saffron Tech) used .NET to develop a mobile app that connects volunteers to various opportunities. They also developed the front- and backend for their website and provided digital marketing services.
“If we need changes, they will do it without extra costs”
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the founder of a nonprofit organization that connects volunteers to opportunities.
What challenge were you trying to address with Saffron Tech?
We needed someone to create the website and mobile application, as well as to maintain the services.
What was the scope of their involvement?
On the frontend they did the UI and, on the backend, they did any kind of product engineering. It was basically the whole suite and also the kind of systems we could use in-house and CRM systems. The mobile app was created with .NET.
They also provided us with digital marketing services as well. It was two-fold; the first was thing was to figure out how we should use our ad spend to acquire customers through Facebook and Google, and the second thing was figuring out how to engage with customers who have already come to our site.
What is the team composition?
My CTO is the one who basically takes care of it. He liaises with the project manager from Saffron Tech. My team primarily manages customer success, sales, as well as the operations.
How did you come to work with Saffron Tech?
I got connected to them through a common friend.
How much have you invested in them?
We have spent about $50,000 USD.
What is the status of this engagement?
It has been quite a while. We started in June or July of 2015, and the engagement is still ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We are still working with them and my CTO seems to be quite happy. In terms of KPIs, I think that the fact that it has been effective is enough. If we need changes, they will do it without extra costs. For me, that is what matters and how I would probably measure success.
How did Saffron Tech perform from a project management standpoint?
It has been pretty good and has been quite regular. We haven’t had the need to hire someone externally to manage them. It has been easy enough that my CTO can do it.
What did you find most impressive about them?
I would say their customer service distinguishes them. It is a very common service, but they treat customers well. They are flexible and follow an agile model. If there are any kind of dynamic changes, they are quick to adapt to it.
Are there any areas they could improve?
While they are good at project management, I think sometimes decisions aren’t made by them immediately. They are very dependent on us and that tends to be a roadblock at times. When there is something spontaneous that needs to be done, they can’t do it quickly because they always check with us. I think since the relationship has been ongoing for so long, they could feel a little more empowered. Sometimes timing can be an issue.
Do you have any advice for potential customers?
I think that it is important to get the scope of work completely down on paper. While they are very flexible in terms of an agile model, they do need guidance as well. The team is great, the service is very good and they are very professional, but if you are going to do it, there is a learning curve you need to be prepared for.
"They have a professional approach."
Saffron Edge (formerly Saffron Tech) developed a website from scratch for a client of a travel technology company. The team designed the site's UX/UI. They also integrated internal technologies and content following B2C requirements.
"They have a professional approach."
Saffron Edge's (formerly Saffron Tech’s) thorough understanding of the engagement's objectives facilitates effective collaboration. The team capably manages its responsibilities to limit project oversight, which leads to a seamless partnership. Their expertise results in successful collaboration.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the vice president of global sales at Verchaska Infotech — a travel technology company. We develop technology solutions for large travel companies.
What challenge were you trying to address with Saffron Tech?
We needed an agency to develop a website for our client because we didn’t have the expertise in-house.
What was the scope of their involvement?
Saffron Tech developed our client’s website, which included the booking engine that we built. They built the UX/UI to craft the platform’s look and feel. Their team designed how users switch from one page to another. They also integrated internal technologies and the content needed for the website according to our client’s B2C requirements.
How did you come to work with Saffron Tech?
We evaluated 4–5 different companies. We found Saffron Tech’s approach professional. They understood our requirements and the client’s requirements from day one.
How much have you invested with them?
We spent more than $50,000 on their services.
What is the status of this engagement?
We started working together in January 2020 and the website should launch soon. We’re waiting for our client’s reviews.
What evidence can you share that demonstrates the impact of the engagement?
I haven't tracked the success of their work because my project manager speaks with their project manager on a regular basis. My job was to evaluate the right partner for this project.
How did Saffron Tech perform from a project management standpoint?
Their project management skills are good. I haven’t had to address any escalations, so Saffron Tech has done well.
What did you find most impressive about them?
They have a professional approach.
Are there any areas they could improve?
No, I like how they took on this project. I don’t have any recommendations for them.
Do you have any advice for potential customers?
No, Saffron Tech does well.
"Saffron Edge (formerly Saffron Tech) is a great partner that handles their responsibilities."
Saffron Edge (formerly Saffron Tech) provides full stack development services to build a hybrid app for a digital and print advertising company. They implement profile, chat, and location functions to connect companies and drivers.
"Saffron Edge (formerly Saffron Tech) is a great partner that handles their responsibilities."
Saffron Edge (formerly Saffron Tech) produces deliverables on time that satisfy expectations. The team is dependable and accommodates the needs of the partnership to facilitate communication and smooth collaboration. They are fastidious and manage the project effectively, which results in productive engagement.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner of a digital advertising and print advertising company.
What challenge were you trying to address with Saffron Tech?
I decided to build an app but needed an agency to develop it.
What was the scope of their involvement?
Saffron Tech’s developing the app for iOS and Android. They're also building the product's UX/UI.
The platform acts as a point of contact between companies looking for drivers and drivers looking for jobs. Their team’s creating a map for when users type in their zip code. Based on the zip code, the app will show how many jobs or drivers are in that area. Then, a user could either add the driver's profile or ask the company to add their profile. Companies and drivers can then message each other. If a user's a company, they can upload pictures and information about their trucks. All that information can match the information on the driver’s account to connect the two parties.
What is the team composition?
There are about 7–10 people working on this project.
How did you come to work with Saffron Tech?
I researched agencies before I hired Saffron Tech. They had an office in New Jersey, which is where I’m located. That was a plus because I could go to their office and talk with them.
What is the status of this engagement?
We started working together in September 2019 and the work’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Saffron Tech meets my expectations. Before we signed the contract, I spoke with them and was clear with my expectations, timeline, and budget. They were comfortable following those guidelines with the premise of the app.
How did Saffron Tech perform from a project management standpoint?
Saffron Tech’s responsible and on top of the project. When I send an e-mail, they’re quick to answer. There’s a big time difference between the US and India. I’ll have to have meetings with their developers at 10 pm–11 pm here, which is 7 am–8 am in India. They’ve always said yes to having those meetings. They’re all helpful and efficient.
What did you find most impressive about them?
Saffron Tech is a great partner that handles their responsibilities. This is the first time that I’m working with an outsourced partner, so I can’t compare them to another agency.
Are there any areas they could improve?
I wish they could work faster when making changes. That’s okay because I didn’t ask them to make revisions by the next day. Their team could create more advertisements to be more visible on search engines too. When I was looking for a development company, it took time to find them.
"The staff's cooperation and communication show us the value of their deliverables."
Saffron Edge manages social media marketing campaigns spanning Facebook and Instagram. This involves scheduling video content and promoting events.
"The staff's cooperation and communication show us the value of their deliverables."
Social media engagement and followers have increased since the partnership began. The team excels at incorporating the client's feedback into their work. They offer powerful ideas about how to optimize a social media presence.
The client submitted this review online.
Please describe your company and your position there.
Owner of FirstLight Home Care of Bergen County. We provide in home care for seniors and those who need a little extra help around the house as they age in place. We provided Licensed Home Health Aides as a licensed, Insured and accredited Home Care provider in the state of New Jersey.
For what projects/services did your company hire Saffron Edge?
FirstLight hired Saffron Edge to managed our Social Media Marketing campaigns within our existing based of followers on Facebook and Instagram. The content we provide through events, free programs and informative talks for all helps to build brand awareness and professionalism to our services.
What were your goals for this project?
To find the best company to package, organize and schedule the content that we create for our community and post on a regular and continuous basis to build a social media presence that people will be engaged with.
How did you select this vendor?
Alicia's experience, knowledge and willingness to support are goals made our vision a reality. Finding a provider like Saffron Edge that can deliver on their promises makes the abstract goals of social media and the analytics an invaluable resource to FirstLight.
Describe the scope of their work in detail.
Saffron Edge schedules the video content and stories provided on Facebook and Instagram. We also produce local events and shared content to of our services and event produced for seniors in our local area. These events are posted using tag lines and images. The images, tags and events are schedule, and promoted in a professional way.
What was the team composition?
Manager of the team, Day to day scheduler, programmers and sales content to insure deliverable are met and maintained. Are main point of content is Brian who collects, plans and supports are requests. He brings issue to Stephanie the Team lead when necessary.
Can you share any outcomes from the project that demonstrate progress or success?
Engagement and followers have increased on both social media sites.
How effective was the workflow between your team and theirs?
The work flow is working very well. The staff takes are comments and suggestions and expands on them to show us what more we can do to optimize our media presence.
What did you find most impressive about this company?
The staff's cooperation and communication show us the value of their deliverables.
Are there any areas for improvement?
We need to optimize some of the data to we can keep it fresh.
"They’re very patient and attentive to our needs."
Saffron Edge (formerly Saffron Tech) is designing and coding a product that will let users book a nurse or other service provider without having to make a phone call.
"They’re very patient and attentive to our needs."
Internal stakeholders are pleased with the progress of the project. Saffron Edge (formerly Saffron Tech) leverages multiple tools to facilitate feedback sharing and foster open communication. Their ability to explain technical concepts while also quickly solving problems makes them a valuable partner.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of 24/7 Nursing Care Inc. We’re a staffing company for nursing services.
What challenge were you trying to address with Saffron Tech?
We hired Saffron Tech to help us develop an app that would let clients book a nurse or another service provider without having to call an office.
What was the scope of their involvement?
Saffron Tech is building the app from scratch. They’re doing all of the wireframing and coding. It’s still in progress, and we’re making it compatible with iOS and Android devices. I’m sure we’ll be making tweaks even after the app launches.
What is the team composition?
We communicate with the New Jersey office. I don’t know how many team members are attached to our project, but there are some coders involved. I deal mostly with the project manager, and the president of the company came to our office at one point.
How did you come to work with Saffron Tech?
I was introduced to them through the company that does web development and SEO for us. We conducted several interviews with other providers, but the recommendation from our web developer made the difference. They came highly praised, and I trust that firm's judgment.
How much have you invested with them?
The project budget is going to be around $200,000.
What is the status of this engagement?
The work is ongoing, and we started less than a year ago, at the beginning of 2019.
What evidence can you share that demonstrates the impact of the engagement?
They show us their progress on a weekly basis, and we’re able to download the current iteration on our phones to see how it’s developing.
How did Saffron Tech perform from a project management standpoint?
We do most of our meetings via Zoom. We have them once a week, and we’re always maintaining progress notes. We also use another communication platform that lets us see their work. It’s a platform that also has an app. I’ve got a team on our side as well to check on the progress.
What did you find most impressive about them?
They’re very patient and attentive to our needs. We’ve relied on them to show us the process, and they’ve been great about explaining the mechanics of the app. There’s a lot that I didn’t know coming into this project, and it’s been a learning experience for my team. I didn't even know what wireframing was before we started working with them. I have a consultant as well who creates a bridge between us to make up for my lack of expertise.
Are there any areas they could improve?
In terms of addressing issues, they’re on top of it. For example, we had the president of the company at our office about a month ago. We meet in a conference room to talk about the progress, and when we started to express concerns, he immediately got his team on a conference call, right then and there. He laid everything out for them, and they took care of it.
Do you have any advice for potential customers?
I think it depends on how familiar you are with technology and development. Either way, Saffron Tech will be the experts, but it’s easier to adjust if you have some background in the field. Don’t be afraid to ask questions.
Part of the reason why I hired a consultant is that I don’t know everything about app development. Although he’s trying to protect my interests, think that’s been a mutually beneficial relationship
The project seemed to be moving slowly at the beginning, but that was because of the design phase. Once we solidified the wireframes, everything started moving a little quicker.
Pleasing their partners, Saffron Edge (formerly Saffron Tech) has created effective solutions so far. The partnership is ongoing, but the team is accommodating and works agilely to make adjustments as needed. Their customer service distinguishes them from other development teams.