"They have a good understanding of the project and business model."
A cybersecurity agency hired Brainvire Infotech Inc to provide web and mobile design. They created and currently maintain a platform that streamlines the client's process to have everything in the same place.
"They have a good understanding of the project and business model."
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an executive at a cybersecurity solutions company. We provide solutions to a network of channel partners across the Middle East and other African enterprises.
What challenge were you trying to address with Brainvire Infotech Inc?
We wanted to change a traditional value-added distribution model where we used traditional methodologies to transact and process business orders. We wanted to change that experience of our channel partners to something that a consumer would typically have in a B2C marketplace or shopping experience. We were looking for a partner to help us deliver the solution by finding the right platform and customizing it to our needs.
What was the scope of their involvement?
Brainvire Infotech Inc created a platform where our sales team could create quotations, send them to partners, and do other processing. Our platform also has instant messaging to allow channel partners to chat with our staff.
Overall, there are seven deliverables, including a website they created from scratch and a backend module with a mobile app for our in-house users. They also developed two other applications from scratch for Android and iOS for our partners and vendors — all seven systems are connected through a collaboration platform with API integrations.
Currently, they continue to provide support and further development of new functionalities.
What is the team composition?
We work with their project leads.
How did you come to work with Brainvire Infotech Inc?
They were referred to us by people who knew about their work. We chose Brainvire Infotech Inc based on the technologies they use and their cost.
What is the status of this engagement?
We started working together in April 2021, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We have an extensive network of partners that we work with, and more than 70% of them are already using the platform — we’re onboarding them one by one, and we're going to bring it to 100% very soon. Thanks to the new platform, people chat with the partners, make quotations, and give feedback — it has streamlined our processes massively. Everything goes automatically through our order processing and procurement, and all documents are easy to find in one place.
How did Brainvire Infotech Inc perform from a project management standpoint?
They honestly have done an amazing job to take things on priority and understand the pain points. Best part about their working style is to executive quickly and implement feedback on top priority
What did you find most impressive about them?
They have a good understanding of the project and business model, which is outstanding. Also, they think of various scenarios and have good people that can compare business portals.
Are there any areas they could improve?
They could put in people who are more available with language — communication can be a problem if we have somebody from outside the region because it’s hard for them to comprehend. Since we have Arabic speakers and if they have multi-lingual people it would be cherry on the top
Do you have any advice for potential customers?
Obviously as client you need to understand and explain the Brainvire Team best scenarios and potentially cover all aspects, however also trust their judgement as they have experienced people who might give you better idea in terms of improvising on the subject matter/business.
"Brainvire Infotech Inc's development skills are highly impressive."
Taking over for another development agency, Brainvire Infotech Inc provides behind-the-scenes development work for a telecommunications carrier. They work with Node.js, PostgreSQL, and MongoDB.
"Brainvire Infotech Inc's development skills are highly impressive."
Equipped with profound technical prowess, Brainvire Infotech Inc has provided satisfactory work in a timely fashion. Methodical and organized, the reliable team has ensured a seamless, enjoyable process. They're truly keen to provide the necessary resources to fulfill the client's needs.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an executive at a nationwide telecommunications carrier. We offer a Communications Platform as a Service (CPaaS) solution.
What challenge were you trying to address with Brainvire Infotech Inc?
We were looking to replace our previous development partner with a more robust team.
What was the scope of their involvement?
Brainvire Infotech Inc helps us with anything to do with Node.js, PostgreSQL, and MongoDB. They provide behind-the-scenes work for us and primarily work under our in-house development team.
What is the team composition?
We’ve worked with around 3–5 developers, but only three are working with us on a full-time basis. In addition, we’ve interacted with Chintan (CEO).
How did you come to work with Brainvire Infotech Inc?
I had worked with Brainvire Infotech Inc on a couple of small projects in the past. Since they delivered as promised, we continued to build our working relationship with them.
How much have you invested with them?
We spent $6,500–$8,000 per month.
What is the status of this engagement?
The project started in July 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Due to the nature of the project, we don’t have any metrics. However, the team works in a timely and systematic fashion. We have a good working relationship with them.
How did Brainvire Infotech Inc perform from a project management standpoint?
They’re organized and meet deadlines. I manage the project with our technology director, and our in-house development team leads the development. We communicate with them regularly via Skype.
What did you find most impressive about them?
They have a deep understanding and expertise in all the platforms we require. Brainvire Infotech Inc’s development skills are highly impressive.
We also appreciate that they’re able to bring additional resources when needed. Working with the team has been a great experience.
Are there any areas they could improve?
No, I think they’ve done a great job.
Do you have any advice for potential customers?
Be organized and understand precisely what you’re looking for in terms of the end product. They’re going to do the work based only on what you tell them, so be clear to avoid constant revisions.
"There has been a lot of positive feedback and users are happy."
Brainvire Infotech Inc works with an adhesive manufacturer in several projects. They’ve built applications for the marketing staff and end customers, working on mobility and using React for development.
"There has been a lot of positive feedback and users are happy."
Internal and external stakeholders are pleased with Brainvire Infotech Inc’s performance. The team is helpful and committed; they explain everything and assist where they’re needed. They’re flexible, prompt, and capable of delivering high-quality work. They use Jira to manage the project.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of digital for a consumer goods manufacturer. We’re one of the largest adhesive manufacturers in India, working with multiple industries, such as construction, chemical, furniture, plumbing, and electrical. Additionally, we have direct-to-consumer brands and a huge field marketing presence in India.
I take care of everything related to the adoption of new technologies, creating mobile applications, and other technology-related things, as well as customer experience and manufacturing.
What challenge were you trying to address with Brainvire Infotech Inc?
Brainvire works on multiple levels with us and has solved numerous project-related problems.
What was the scope of their involvement?
Brainvire has built an application for frontline marketing staff. They’ve helped us on the mobility front and used React.JS to build it. They’ve also worked with us to develop the entire user application.
End users are contractors who are using adhesives to create furniture or plumbers who are using our products to fill pipes. Brainvire has helped us hugely on mobility and Azure Cloud to set up some new-age containerization on Azure.
What is the team composition?
We have at least 15 people on the team, including developers.
How did you come to work with Brainvire Infotech Inc?
I’d worked with Brainvire before, so I recommended them for this project.
How much have you invested in them?
We’ve spent close to $500,000.
What is the status of this engagement?
Our engagement began in November 2020, and we’re still working with them.
What evidence can you share that demonstrates the impact of the engagement?
There has been a lot of positive feedback and users are happy, so we’re going to increase our business with them.
How did Brainvire Infotech Inc perform from a project management standpoint?
They’ve put business analysts and project managers in place, which has helped the team understand what we’re developing. My team has also found Brainvire quite helpful — they explain everything and help them manage projects and understand new technologies.
We use Jira to manage the project with Brainvire.
What did you find most impressive about them?
They are committed to delivering on time, the quality of resources is high, and they’re flexible. Additionally, they try out and work on new technologies.
Are there any areas they could improve?
They could strengthen their working culture in terms of understanding the requirements from a business angle. That’s the only thing I could give them feedback on, although that can be improved throughout the engagement.
Do you have any advice for potential customers?
If I could do something differently, I would ask the team to document things better internally.
"We haven’t had an issue with what they show us — everything is squeaky clean."
A pharmacy chain hired Brainvire Infotech Inc to provide web and app development. They revamped the client's site and applications to enhance their functionality through ongoing support and feature development.
"We haven’t had an issue with what they show us — everything is squeaky clean."
The client receives good feedback from their team on the new site and apps that Brainvire Infotech Inc revamped. They lead a detail-oriented process, and they listen to the partner's needs to deliver the expected product on time. Their excellent work is a reflection of their great QA testing skills.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a technical consultant at United Pharmacy, a pharmacy chain. We have around 280 pharmacies
What challenge were you trying to address with Brainvire Infotech Inc?
We had an e-commerce website and application, but the provider wasn’t that great. We did an audit of the site and apps that we had, looked at all the issues, and realized the code wasn’t great. We then decided to work with a different company and rebuild it.
What was the scope of their involvement?
Brainvire Infotech Inc redid our website and iOS and Android apps from scratch — the apps are created in Native, and they’re using Magento for the e-commerce site. We'll go live soon with the website and mobile apps, and they’ll continue to provide maintenance and feature development.
How did you come to work with Brainvire Infotech Inc?
We found them through a Google search; their trust rating was pretty good.
How much have you invested with them?
We’ve spent $400,000 with them so far.
What is the status of this engagement?
We started working together in February 2021, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Our marketing department is heading this project, and they’ve been in close contact with the team. They’ve been looking at it step-by-step, and they all like it.
How did Brainvire Infotech Inc perform from a project management standpoint?
In terms of tools, we use Jira and Kanban. Everything’s detailed as to what they’re working on, what was being tested, etc. Also, whenever we had any issues or questions, they’re available even after hours and always deliver on the established deadlines.
What did you find most impressive about them?
They’re great at their work; we haven’t had an issue with what they show us — everything is squeaky clean. They also do their QA and testing really well.
Are there any areas they could improve?
I don’t think there’s anything they can improve on. The only thing could be for them to have people who deal with our Arabic language, but that’s not their fault.
Do you have any advice for potential customers?
Have good communication with them. Also, get them what they need on time — they’ll ask you for input on many things.
“The team does a great job of understanding what your needs and wants are from the project’s perspective.”
Brainvire Infotech Inc has developed an omnichannel platform for a hardware and special events equipment rental company. They’ve integrated the True Value API into a Magento and Odoo environment.
“The team does a great job of understanding what your needs and wants are from the project’s perspective.”
While they’re still working on the Adobe Commerce portals, the solution has allowed the internal team to better manage their inventory. As a result, the client has better visibility on their stock and can avoid over-promising. Brainvire Infotech Inc is growth-minded and always available to support. This review is an update by the client company. The original content is located below the new review.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CIO and head project manager for ABC Hardware Inc. and Special Events. We have a series of brick-and-mortar hardware stores in the Western New York region as well as three special event stores where we rent party-based equipment to customers.
On top of that, we’re a True Value Hardware affiliate, which means we take orders from customers using the True Value network and have items shipped directly from True Value warehouses to their homes.
What challenge were you trying to address with Brainvire Infotech Inc?
We were trying to come up with a system that allowed us to control our inventory, manage our warehouse, and combine our sales into an omnichannel environment. The solution also needed to have a rental component and shipping system where we could fulfill orders from our warehouse for customer pickup. Finally, we wanted to utilize the True Value API to handle orders shipped from True Value warehouses directly to our customers’ houses.
What was the scope of their involvement?
Brainvire Infotech Inc has built out our omnichannel platform. The first phase involved investigating the True Value API to determine the best e-commerce ecosystem. Once we settled on Magento, we moved to the second phase where we did our due diligence to determine if we needed Magento Community or Magento Enterprise (Adobe Commerce).
In Phase 3, we identified Odoo as a suitable ERP system. We’re currently still working on the rental side as well as the B2B portals for Adobe Commerce.
What is the team composition?
I work with about eight people, including a head Magento engineer, two junior Magento engineers, and two Odoo engineers. On the server-side, they’ve assigned someone to help us choose the best server, hosting location, and maintenance package. There’s also an overall project manager.
How did you come to work with Brainvire Infotech Inc?
I had an existing relationship with Brainvire Infotech Inc from working with them on an integration while at my previous company. The project was pretty similar but less complex. I did some additional research just to make sure that other people out there were having similar experiences with them.
How much have you invested with them?
We’ve invested about $125,000.
What is the status of this engagement?
The project started in June 2020, and it’s still ongoing. The pandemic has slowed things down a bit from our end.
What evidence can you share that demonstrates the impact of the engagement?
By tapping into the True Value API and bringing it into our Magento e-commerce system, we’ve been able to distribute True Value products across the world and make income off of it. We’ve seen quite a good increase in sales as a result.
Additionally, we’ve centralized our warehouse and special events inventory, which was led to an increase in sales now that we have much better visibility on our products. We know when an item is booked and when it’s blocked out, so we’re not over-promising and underdelivering as much anymore.
Finally, we have a better understanding of what our margins are. We now know which products to push and pull back based on profitability.
How did Brainvire Infotech Inc perform from a project management standpoint?
Brainvire Infotech Inc really excels in project management using Jira, Odoo ticketing, Skype, email, and Google Meet. That helps in terms of team coordination and communication. Also, they always have people available during my critical work hours, even though I’m in New York while they’re in India.
What did you find most impressive about them?
I like how they feel more like a partner than a contractor. The team does a great job of understanding what your needs and wants are from the project’s perspective and then fulfilling that. They don’t just do what you ask them to do — rather, they make suggestions and talk through growth opportunities within the integration based on their experience with other customers.
The other aspect that I like about them is their accessibility. From the underlying workers to the CEO himself, I can access really high-level personnel if there are ever any issues or if I want to check in on how the project is going.
Are there any areas they could improve?
They have a lot of people working within departments, so you sometimes have to work with different people from one project to the next. That means taking the time to get to know their style while they learn yours. I’d like to see a more consistent, dedicated team that we could carry through everything.
Other than that, I don’t have any criticisms about the quality of their work, communication, nor price.
Do you have any advice for potential customers?
Be comfortable communicating through Skype and Jira and understand those platforms. Also, for any project that Brainvire Infotech Inc is working on, it’s best to have a dedicated project manager. Don’t assign someone who has a lot of other existing duties and have them fit these integrations in because there’s so much detail involved. You need someone who can give these projects their full attention and manage that bidirectional communication.
This review was published on October 1, 2018.
Kevin Clor
CIO, ABC Hardware
Retail
11-50 Employees
Buffalo, New York
$50,000 to $199,999
Jun 2018 - Aug 2018
Project summary
Brainvire Infotech Inc developed an e-commerce platform using Magento 2. They integrated an existing API system to the platform for retail efficiency and created appealing flyers for the site’s frontend.
Feedback summary
The new platform makes processing, shipping, and tracking orders more streamlined, and product inventory is easier to update. The dynamic system allows for all products to be viewed and purchased in one location. Brainvire Infotech Inc's team was communicative and easy to work with.
BACKGROUND
Introduce your business and what you do there.
I’m the CIO for ABC Hardware. We are a member of the True Value Hardware Network.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Brainvire Infotech Inc?
Since we’re a member of a network that offers over 200,000 products, we needed a coherent, comprehensive, and efficient way to sell from all facilities. We sell to both individuals and companies from 13 locations in the US, so we sought a way to organize and streamline our process. We wanted an online platform to keep track of inventory, product information, and take care of order fulfillment.
SOLUTION
What was the scope of their involvement?
Initially, they developed an e-commerce platform through Magento 2 and incorporated our API system into it. They designed the Magento 2 platform to have a dynamic and responsive theme, integrating Braintree for payments. They then developed the system to update according to True Values Hardware’s catalog automatically and added the Linux tool cron to refresh all product information. Additionally, they produced high-definition flyers for our services and posted them on our site.
What is the team composition?
I primarily worked with the project manager.
How did you come to work with Brainvire Infotech Inc?
I spoke with one of Brainvire Infotech’s teammates at a tradeshow, and we decided to work with them after hearing about their API experience.
How much have you invested with them?
We spent $50,000 on this project.
What is the status of this engagement?
We worked together from June–August 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We are now able to offer True Value Hardware’s entire catalog in one location. Our company can also expedite shipping because the platform allows us to pick the closest distribution center. The system accepts PayPal, Apple Pay, and Google Pay, making digital transactions easier. Because of their work, we can access our product information more dynamically.
How did Brainvire Infotech Inc perform from a project management standpoint?
I communicated with the project manager on a daily basis. We primarily used Skype to interface and Jira to schedule tasks and organize project information. They were excellent when it came to managing their time and responsibilities. Though there were various elements of the project to deal with simultaneously, they remained responsive and were able to prioritize tasks.
What did you find most impressive about them?
They were always willing to apply their expertise to solve any issues and fully understand the vision for the project. Their ability to make quality suggestions and implement them stood out. All of their solutions were easy to use and conflict-free. There were never any surprises from them; they spelled everything out from the beginning.
Are there any areas they could improve?
It could be beneficial to them to offer their customized services to a Magento-based market for more business opportunities.
Do you have any advice for potential customers?
It’s important to know who your point of contact is and what timeframe you need everything accomplished in. Being comfortable with Skype and Jira could be beneficial.
Star Ratings
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5
Thanks to Brainvire Infotech Inc's work, the client has streamlined their processes, and most of their partners are now using the product they developed. They also deliver on time and within budget to ensure a solid strategy. Their proactiveness and knowledge are also key to the engagement's success.